Online Reputation Management
We’ve worked closely with their digital marketing managers and customer service team to drive more positive reviews online.
Our strategy has been to find the trigger points as to why users are leaving negative reviews and together, we have developed a stronger customer service strategy through reaching out to users faster and with a response that is unique to each customer review.
Our strategy has taken AutoProtect from a 1-star average review on Google My Business to a 3-star average. We also introduced a 4.5 star average on Trustpilot.